SERVICE ADVISOR IN A TIRE & AUTOMOTIVE SHOP

Location: OK TIRE Stony Plain Position: Service Advisor

Position Overview: As part of the front-line staff this position is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required automotive services as well as sales and scheduling.

Key Responsibilities: Front Counter  Customer Service – ensure that all customers are greeted and welcomed to our shop, offering assistance and information when/if required. Handle any customer complaints and disputes in a professional manner.  Front Area – responsible for visual presentation of the front showroom area, making sure that current product is displayed and necessary cleaning/dusting of items.  Pricing/Quotations – responsible for handling sales, providing competitive quotes on work, negotiating, writing up invoices.  Scheduling – coordinate all scheduling of mechanical work and repairs.  Communicate with Technicians.  Invoicing – responsible for ensuring that all invoicing is accounted for and appropriate monies have been collected/processed.  Cash – handle all payment related transactions and ensure that till balances at day end.

General  Service Advisors serve as the liaison between customers and the Auto Technicians.  They perform general office duties, receive complaint logs, sell merchandise, explain the work performed and associated costs to customers.  Full-time position, 8 hours a day with 1 hour unpaid break/lunch.  Competitive wage and other benefits (to be discussed at interview).  Employees must wear appropriate shirt/slacks (shirt/sweater provided) and ensure they are in a presentable condition (i.e. clean).  Follow all Health & Safety requirements.

Skills/Qualifications Required:  2-3 years of automotive experience specifically relating to tire sales experience, job costing, sales, invoicing, scheduling, upselling of products & services.  Explaining repairs to customers, making product suggestions and recommendations as needed.  COSTAR experience an asset, intermediate level computer skills presumed.  Preference given to those candidates who have previous mechanical/tire experience.  Excellent written and verbal communication skills, ability to communicate confidently.  Highly organized, attentive to details and strong analytical skills.  Ability to work well under pressure in a fast paced, ever changing high-volume environment.  Able to take direction and complete tasks as assigned.  Able to multi-task and handle multiple priorities on a daily basis.  Able to work independently as well as part of a team.  Physically capable of lifting and moving items up to +50 lbs when required.  Must be available to work full time, 5 days a week + overtime when required.

Only those that are shortlisted will be contacted for an interview. Thank you for your interest!

Please forward your resume and cover letter to: Email address: oktiresp@gmail.com Drop by in person: 60 Boulder Blvd, Stony Plain, AB T7Z 1A2