Veterinary Customer Service Representative

Alpine Veterinary Medical Centre is looking for a Customer Service Representative to expand our fun and energetic team. Our ideal candidate is a strong team player who is enthusiastic, professional, has excellent people and communication skills and has interest and experience with animals. The responsibilities include but are not limited to: •Greet people and direct them to contacts or service areas •Provide basic information to clients and the public •Obtain and process information required to provide services •Operate switchboard or telephone system •Record and relay information •Schedule and confirm appointments •Send invoices •Receive and issue payments •Perform clerical duties, such as filing and sorting and distributing mail •Answer telephone and relay telephone calls and messages •Calculate billing charges •Provide directory assistance •Relay service to persons with disabilities •Perform data entry •Provide customer service •Sell products on a retail basis

About Us We are a progressive practice that prides itself on practicing the highest quality of medicine with the best in medical technology, while maintaining a solid work-life balance. Alpine is a mixed animal practice with the majority of our case load being small animals.

About You You are confident, compassionate, and willing to learn and grow. You enjoy working independently as well as part of a team and enjoy sharing the tips and tricks you have learned with others. You have excellent telephone skills enjoy working in a busy environment. Prior reception or point of sale experience is an asset. Our ideal candidate has a deep respect for the human-animal bond and has a clear view of the big picture.

Benefits We strive to create a hospital environment that is supportive and safe with a significant focus on our team. The benefits include the following: •Continuing Education Allowance •Supplied Uniforms •Paid Vacation •Paid Sick Days •Employee Pet Discount •Medical/Dental/Vision •Disability Insurance •RRSP Contribution Plan •Comfortable breakroom and team-building activities

Schedule This is a full-time day shift position working 40 hours per week with the hourly wage of $24.38. Our clinic hours are Mon to Fri, 7:30am – 5:00pm with some shift flexibility.

For more information please contact Tyler Reid, Hospital Manager, by e-mail at tyler.reid@nva.com and visit our website at www.alpinevet.ca. To apply, please send your resume and cover letter by email to tyler.reid@nva.com or drop it off in person Mon-Fri between 7:30am and 5:00pm at our clinic's address.