Remote Bilingual English/French FT Sunrise Shift Call Center Rep

Job Description:Job Description REMOTE Bilingual FR/EN Customer Service AgentJob Type: Full Time – Work from HomeHours: 11pm-7am Mon-SUNSalary: $19.47 HourlyBenefits: Available after 60 days for full-time employees About AnswerNetAnswerNet is the brand name for the AnswerNet family of companies includingAnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy ChoiceCalifornia), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together withour affiliates, AnswerNet operates more than 20 contact centers within the continentalUnited States and Canada. We provide a vast range of services to optimize telephoneanswering services, appointment setting and confirmation, customer support, third-partyverification, sales, lead qualification, market research, and a host of other contactmanagement solutions. In all, AnswerNet has more than 10,000 satisfied clients and weprocess over 125 million interactions per year. Summary of Position: We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you areassigned, using the tools provided by AnswerNet and the client to properly document allcustomer interactions, while maintaining a sense of integrity regarding both thecompany and the customer while adhering to all company policies and procedures. Job Duties / Responsibilities / Essential Functions:• Manage large amounts of inbound calls and make consistent outbound calls.• Identify and assess customers’ needs to achieve satisfaction• Provide accurate, valid, and complete information by using the rightmethods/tools• Meet personal/customer service team sales targets and call-handling quotas• Handle customer complaints, provide appropriate solutions and alternativeswithin the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts, and filedocuments• Follow communication procedures, guidelines, and policies• Take the extra mile to engage customersRequired Knowledge /Skills / Abilities / Qualifications:• Proven customer support experience or experience as a client servicerepresentative• Track record of over-achieving quota• Strong phone contact handling skills and active listening• Customer orientation and ability to adapt/respond to different types of characters• Must be a strong communicator: strong verbal, written, and interpersonalcommunication skills• Ability to multitask, prioritize, and manage time effectively• Proficient in typing• Must be a peer leader: exemplary attendance, positive attitude, professionalconduct and high-level customer service skills• Solution-Oriented CSR: an individual with a strong sense of integrity and adedication to quality, one who always goes to the next level to deliver anunforgettable customer experience• Computer Skills: familiarity with Windows, Microsoft Office, and the ability toquickly learn new software with provided training.• Flexibility with scheduling and work hours• Other requirements which may vary as determined by management.• Driven by Success: the want to constantly innovate and push yourself, and yourteam, to being the best in the industry• At least one year of previous high-volume call center experience• Experience working with an automatic dialer• MUST BE COMPUTER LITERATE• Pleasant phone demeanor• Experience in BOTH inbound and outbound environments• Must be able to speak, read, and write in English and French.WAH Requirements:• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks,and tablets are not compatible)• Hard-wired high-speed internet connection (ethernet cable)• USB-connected Headset• Webcam• A quiet dedicated place to work free from distractions including pets andchildren. Company Description AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, and market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year. AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, and Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” AnswerNet was also named a “Best Run Company” by SmartCEO magazineCompany Description:AnswerNet has 35+ contact centers within the continental United States and Canada, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications, and market research to name only a small selection of contact management solutions provided to thousands of clients who process tens of millions of contacts every year. \\r\\n \\r\\nAnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies”, and Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” \\r\\n \\r\\nAnswerNet was also named a “Best Run Company” by SmartCEO magazine

Job ID: 39586343
___________________
AnswerNet Agent Jobs